Frequently Asked Questions
Do you have all your products in stock ?
Absolutely – our full range is currently in stock in our warehouse and ready for despatch. In the very rare event that we temporarily sell out of an item, we will quickly advise you on when you can expect to receive your order.
How quickly can you deliver my order?
We offer fast delivery from the Top Shelf Concepts warehouse to any Australian address in 1-2 days, and to New Zealand in one week. If for any reason you need guaranteed next day delivery, just ask us about our Express Post delivery option.
Do you have an interstate distributor?
In Western Australia, our EcoStyle and TopStyle products are available through our local distributor, Ward Packaging. Customers in all other states can enjoy the efficient despatch service from our central Top Shelf Concepts warehouse.
Can I purchase your products at wholesale prices?
We’d be happy to discuss offering wholesale prices when you purchase cartons on a regular ongoing basis. Contact the friendly Top Shelf Concepts team for more information.
Are your prices inclusive or exclusive of GST?
All prices quoted on the Top Shelf Concepts website are inclusive of GST.
Do you have a distributor for Rosseto?
Top Shelf Concepts are the exclusive supplier and distributor of Rosseto products for the Asia Pacific region.
What size packs do your EcoStyle products come in?
The EcoStyle range is packaged in individual packs of 100 pieces, and our minimum order quantity is six packs (600 pieces).
Can your pine food boats hold hot food or liquids?
Yes – EcoStyle is the genuine article! These superior pine boats can securely hold wet foods or liquids for hours.
What size skewer should I use for serving a specific food?
It really depends on the look you’re after, and the type of cuisine. If you need to hold your food together, the longer the skewer, the better! Your could use a different skewer for each type of burger, to easily differentiate them for guests. Or if you’re purely out to impress, our 120mm skewers are ideal for adding a quirky touch to your food presentation.
Can I custom print my wax paper?
Yes – in addition to our stock wax newsprint designs, including TopStyle newsprint, Chinese Times, sheet music, and French script, orders of 30,000 sheets or more can be completely customised with your logo or design.
Is your wooden cutlery easy to use for picking up and cutting food?
Yes – our strong EcoStyle wooden cutlery features moulded handles for extra comfort and ease of use, and a better experience for your guests. EcoStyle is made to handle any food!
Can Rosseto Liteware disposables be re-used?
Yes – some of our clients wash up and re-use their Liteware at least five times! Liteware is the perfect high-end recyclable option for creating a classic look for small bites, desserts and hors d'oeuvres – as well as doing your part in the global effort to go green.
How stable is the Rosseto Skycap system?
Rosseto’s strong and solid design makes it easy for your team to put together a very attractive buffet that looks the part and stands up to use by dozens of guests. Plus, it takes just half an hour to train your staff how to use the system – which is a big advantage in the deadline-driven food service industry.
What ice or cooling options for buffets do you have?
You can choose from honeycomb or rectangular Rosseto cooler solutions to beautifully present condiments, cheeses, sushi, seafood and more, seamlessly integrated with the rest of your buffet and adhering to food and health standards.
Can we create our own Rosseto buffet system?
Yes indeed – at Top Shelf Concepts, we’re all about creating the right solution for your needs. As well as our great value starter kits, you are welcome to put together your own customised Rosseto set – and it’s easy, thanks to the fully compatible range of risers, surfaces, and platters, to create your own beautiful display that’s ideal for your needs.
Can we see your Rosseto items in action?
Yes, you’re welcome to come and visit our showroom in Coorparoo – just give us a call on 07 3394 2043 to arrange a time that suits. Alternatively, if your key decision maker would prefer us to come out and visit them, our friendly consultants would be happy to oblige. Simply let us know your needs, budget and what products you’re interested in via email or phone.
If you can't find the answer to your question, or you'd like to know more about any of our
Top Shelf Concepts products, please contact us.